It seemed a natural progression to extend our business into Promotional Gifts as our customers were often requesting give-aways, promotional/executive gifts and novelties to accompany their carrier bags. So we listened, and now offer a wide range of products whilst still maintaining our high quality, right price, attention to detail and excellent service.  
 
Promotional gifts create excitement, are memorable items and capture the attention of any market. They are an effective marketing tool and physically leave a lasting impression for all to see.
 
So if you are looking for a give-away, a special gift, launching your company, new product or simply just want your message and company details in the market place then you have come to the right company.
 
We offer a wide range of products, however, if we do not have what you are looking for, we will gladly source it or offer an alternative.
 
Not only can we supply you with a promotional gift but we can also brand it for you!
 
To view our extensive range, click on the link below.Select your product and either email us on sales@cdcarrierbags.co.za and we’ll gladly provide you with a quotation within 24 hours.  Or give us a call on 021 706 9980 to discuss your requirements or to meet and view our printed catalogue.
 

TERMS AND CONDITIONS

Sample Policy
Items over R50.00 ex VAT. If these items are not returned within
5 workings days in their original condition (including packaging) you will be billed for them.

Damage to any part of the samples or packaging will result in samples not being accepted for return and an invoice will be raised accordingly.

Payment
We strictly operate on a 50% deposit and remainder on collection/delivery. Unless by prior arrangement. Stock will only be released once proof of payment has been received.

We encourage EFT's and Cash will be accepted.

Cheques will be accepted. However, cheques deposited into our bank account normally takes 5 working days to clear. Stock will not be released until the funds have been cleared.

We cannot be held responsible for missed deadlines if payment has not been received and confirmed.

Cancellations
Written orders (faxed or emailed) constitute a binding contract and are legally enforceable.

Once an order for stock has been emailed or fax, cancellations will be subject to a 15% handling and admin fee and R300.00 per layout if a layout was created.

Once an order for Special Import products has been faxed or emailed no cancellations will be accepted. We place orders with our suppliers upon receipt of your orders and they do not accept cancellations from us.  

Unbranded stock orders needing to be returned after stock has been collected/delivered may be returned, at the sole discretion of management, within 48 hours of collection/delivery, subject to the 25% handling and admin fee. Special import orders will not be accepted for return.   Please do not return orders without prior written consent from Countdown Carrier Bags & promotional Gifts Management. Orders returned without accompanying written consent will not be accepted by our returns department.

Shortages & Damages
Once stock has been collected/delivered from Countdown Carrier Bags we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 24hours.

In the case of stock being sent by courier to regions outside of Cape Town.   (i.e Durban, JHB etc) clients have 60 hours from time of collection, to report missing or damaged items.   No claims will be entertained thereafter.

Orders collected by courier or drivers
Please ensure that your courier knows who they are collecting for and how many orders they are collecting for you.   It is your responsibility to ensure that your courier company is aware of all relevant details.  

Under no circumstances will stock be release to couriers/drivers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof.

Branding
Acceptable file formats: Vector artwork is preferred (PDF/FH/AI/EPS)
If artwork is received in the correct format we will do our utmost to generate layouts within 24hrs.
If artwork is not received in the correct format, layouts may take up to 72 hours to redraw

Tips to help prepare your artwork:
All fonts must be converted to curves to avoid font substitutions.
Include font and size if typesetting is requested
Artwork for mulit-colour imprints should be sent as a colour separated file (exceptions for digital printing)

Unacceptable format:
Word files, gif, jpgs (under 600 dpi), Power Point.

Artwork Delivery:
Forward electronic artwork directly to sales@cdcarrierbags.co.za
Please confirm approval in writing of layouts. We cannot take responsibility for non-delivery of orders if layout approval is not received.

Artwork Fees
Artwork received in the correct format will not be charged for.
Artwork not received in correct format will attract a design and redrawing fee of R280.00 ex VAT
This fee will accommodate 1 further change to the layouts, thereafter, any additional changes will be charged for at R280.00 per change
Branding cancelled after layouts have been generated will be charged for at R400 ex VAT, per layout.

General Branding Terms and conditions
Branding will only commence once 50% deposit has been received and artwork has been approved in writing.
If cheques are deposited into our bank account, branding will only commence once payment has been cleared.
No cancellation of orders will be accepted once final approval of artwork has been received.
Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is the later.
Amendments made to proofs will result in delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.   Changes to layouts can take up to 24 hours to generate.